FAQ

Q: How can I purchase tickets for College Street Music Hall events?
A: Advance tickets may be purchased through this website or by calling Ticketly at 1.877.4-FLY-TIX (877-435-9849). Tickets may also be purchased at Redscroll Records in Wallingford (cash only). The College Street Music Hall box office is now open every Friday from 12-5pm, in addition to being open day-of-show (2 hours before doors, typically closing 1 hour into the headliner’s set). The box office accepts Cash, VISA, Master Card, American Express and Discover. Service fees apply for online and phone purchases, and a $3 Facility Fee is applied to each ticket purchased, regardless where the tickets are purchased.

Q: What is the Facility Fee for?
A: The Facility Fee added on each ticket goes towards the owner of College Street Music Hall, 501(c)(3) nonprofit corporation New Haven Center for Performing Arts. The money is used for the upkeep for the building.

Q: What is your refund policy?
A: All sales are final. No refunds or exchanges unless a show is cancelled, or other special circumstances.

Q: How old do you have to be to attend shows at College Street Music Hall?
A: Unless otherwise posted, all shows are All Ages.

Q: Do I need ID to enter the venue?
A: An ID is only required if you plan on drinking alcohol. In compliance with state laws anyone 21-and-older who plans on drinking alcohol will have to show a valid, non-expired, government-issued photo ID. Anyone without proper ID, regardless of age, will be treated as under 21 and not allowed to buy, hold or drink alcohol. This policy is strictly enforced and any violation will result in immediate ejection from the venue.

Q: Does College Street Music Hall have seats?
A: We are a multi-configuration venue: if in use, our Loge and Balcony are always seated. Some shows have a seated floor, and some are General Admission standing-room-only. MOST of our General Admission standing shows will have some chairs available in the back of the room on a first-come, first-served basis, but we cannot guarantee seating. Please contact info@collegestreetmusichall.com or call 203-867-2000 if you are unsure of a show’s setup.

Q: Is the venue handicapped accessible?
A: Yes. Setup varies depending on room configuration requested by artist. Typical setup for GA floor includes ADA seating in the house left rear platform. For fully seated shows we have ADA seating available in both the Gold Circle section as well as in Section 109. The Loge and Balcony are only accessible by stairs, as we do not have an elevator.

If you have any questions or concerns regarding ADA seating/accessibility, please reach out to info@collegestreetmusichall.com or 203-867-2000.

Q: Does College Street Music Hall offer food?
A: Geronimo Tequila Bar & Southwest Grill serves tacos in the lobby before and during shows. We also offer some snacks (such as bags of chips) at our bars.

Q: How about drinks?
A: We have numerous full bars throughout the venue with a variety of domestic and craft drafts and cans, liquor, wine, soft drinks, and water.

Q: Do you have a coat check?
A: Yes, seasonally as needed. Note that coat check is available on a first-come, first-served basis and is likely to fill up.

Q: Where can I park?
A: We offer discounted parking at the Temple Street Garage through ParkWhiz, that can be purchased in advance for any of our shows. Temple Street Garage is only two blocks from the venue, but if you need to park closer there are various other paid lots, garages, and street parking around.

Q: What are your policies regarding photo/video/audio?
A: Recording and photo policies are on a per show basis and are at the discretion of the band.

Q: Does College Street Music Hall have an e-mail list? How can I be included?
A: Yes, there is a form where you can submit your email address towards the top of the right side of this page, next to our social media icons and above our “Just Announced” shows.

Q: Where can I find the most current information about upcoming shows at College Street Music Hall?
A: In addition to checking our website and signing up for our email list, you can follow us on Facebook, Instagram, and Twitter.

Q: When do you announce new shows?
A: It varies depending on the tour’s schedule, but usually Monday or Tuesday morning.

Q: Is College Street Music Hall hiring?
A: We’re always accepting applications, you can fill out an application here.

Q: Where is College Street Music Hall located?
A: We are at 238 College Street, New Haven, CT 06510.

Q: I still have a question, where can I get in touch with you?
A: You can call us at 203-867-2000 or email us at info@collegestreetmusichall.com. We’ll try our hardest to get back to you in a timely manner.